Return, Refund & Cancellation Policy — Reeta Fashion
At Reeta Fashion, customer satisfaction is our priority. Please read this International Return, Refund & Cancellation Policy carefully before placing your order. By purchasing from us, you agree to the terms outlined below.
1. Return Eligibility
You may request a return if:
✔ The product is damaged
✔ The product is defective
✔ The product received is incorrect (wrong item, color, or size)
To be eligible for a return, you must:
📌 Submit your request within 48 hours of delivery
📌 Provide clear photos or videos showing the issue
Requests without sufficient proof may be declined.
2. Customer-Initiated Returns
Returns due to:
👤 Size not fitting
👤 Change of mind
👤 Preference for another style/color
👤 Ordering error by the customer
Terms:
📦 The customer is responsible for all return shipping costs
📦 The customer is responsible for any customs duties, taxes, or import/export charges on the return shipment
📦 Refunds will be issued after the returned item passes quality inspection
3. Returns Due to Seller Error
If you received:
✔ A wrong item, or
✔ A defective/damaged item
Reeta Fashion will:
🚚 Cover the return shipping cost
💰 Offer a full refund or a free replacement, based on your preference and stock availability
Note: Proof (photos/videos or an unboxing video) is required for approval.
4. Non-Returnable Items
The following cannot be returned:
🚫 Customized or tailor-made products
🚫 Clearance or final-sale items
🚫 Items that are used, washed, altered, or damaged after delivery
🚫 Items returned without original tags or packaging
5. Refund Process
Once your return is received and approved:
⏳ Refunds are processed within 7–10 business days
💳 Refunds will be issued to the original payment method
⚠ Any bank or payment gateway charges are non-refundable
6. International Orders — Customs & Taxes
For international shipments:
📌 Customs duties, taxes, and import fees are paid by the customer at delivery
📌 These charges are non-refundable, even if you return the item
7. Cancellation Policy
We understand that sometimes plans change. Our cancellation policy is as follows:
✔ Orders can be cancelled within 24 hours of placing the order, or before dispatch, whichever is earlier.
✔ Once the order has been processed or shipped, it cannot be cancelled.
Important Notes on Cancellation:
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If cancelled within the allowed time, a full refund will be processed.
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If cancellation is requested after dispatch, it will be treated as a customer-initiated return, and:
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The customer will bear return shipping charges
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The customer will bear customs duties/taxes (if applicable)
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Customized, stitched, or made-to-order products cannot be cancelled once production has started.
8. How to Initiate a Return or Cancellation
To request a return or cancellation, contact us with:
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Order number
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Reason for request
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Photos/videos (if applicable)
📧 Email: sales@reetafashion.com
☏ Contact : +91 91045 44753
Our team will review and guide you through the process.
By Mail
Reeta Fashion,
6th Floor, B- 6037-38 Aashirwad Textile Market Opposite Landmark Empire Near Bhavani Industrial estate,Saroli. 395010
Passenger Lift Number 6-7
In case you have any issues or concerns, please reach out to us via Live Chat/Call/Whatsapp or visit the reetafashion.com/contact-us.