FAQ

Yes, Reeta Fashion garments are designed to run true to size based on standard Indian sizing. We recommend selecting your usual size for the best fit. However, since each design and fabric may fit slightly differently, we encourage you to refer to our detailed size guide before placing your order.

Absolutely. We provide a comprehensive size guide with precise body measurements for bust, waist, hips, and length to help you choose the perfect fit. You can find the size guide on each product page. For additional assistance, feel free to contact our support team—we’re always happy to help you find your ideal size.

Yes, we offer customization services for selected styles. You can request adjustments such as size alterations, blouse customization or Ready to wear saree. Simply reach out to our team for personalized assistance. Please note that customized orders may require additional charges and processing time and may not be eligible for return or exchange.

Once your order is successfully placed on our website, you will receive an order confirmation via email and/or Whatsapp on your registered contact details. This confirmation will include your order number, product details, and billing information. If you do not receive a confirmation within a few minutes, we recommend checking your spam/junk folder or contacting our support team for assistance.

All your order details will be shared with you through the confirmation email sent after placing your order. Additionally, if you have created an account on our website, you can log in anytime and visit the “My Orders” section to view complete details, including order status, product information, and tracking updates.

To apply a discount code, simply add your desired products to the cart and proceed to checkout. On the checkout page, you will find a field labeled “Discount Code” or “Promo Code.” Enter your valid code in this field and click on “Apply.” The discount will be reflected in your order total before you proceed with the payment. Please ensure the code is entered correctly and is valid at the time of use.

You can check your order status by logging into your account and visiting the “My Orders” section. Additionally, updates regarding your order status are also shared via email and/or SMS after your order is placed.

Your tracking number is usually generated and shared within 24–48 hours after your order has been dispatched. You will receive it via email and/or SMS once your order is shipped.

You can track your order using the tracking link sent to your email/SMS after dispatch. Alternatively, you can log into your account and track your order from the “My Orders” section.

If you haven’t received your tracking number within the expected time, please check your spam/junk folder first. If it’s still not available, you can contact our customer support team with your order details, and we will assist you promptly.

We accept a wide range of secure payment options, including major debit and credit cards, UPI, net banking, and other trusted online payment methods. The available payment options will be displayed at checkout for your convenience.

If your transaction fails but the amount is deducted, it is usually automatically refunded by your bank within 5–7 working days. If the amount is not credited within this time, please contact your bank or reach out to our support team with your transaction details for assistance.

Yes, your payment information is completely secure. We use trusted and encrypted payment gateways to ensure that your card and personal details are protected at all times. We do not store any of your card information on our servers.

At Reeta Fashion, we strive to make your shopping experience smooth and cost-effective. We offer free shipping on all domestic orders within India, with no hidden charges. For international orders, shipping charges are calculated based on the total weight of your order and the delivery destination. The exact shipping cost will be clearly displayed at the checkout page before you complete your purchase.

Currently, Cash on Delivery (COD) may not be available on all orders or locations. Please check the availability at checkout before placing your order.

Once your order is successfully placed and dispatched, delivery timelines may vary depending on your location. Domestic orders are generally delivered within 5-10 business days, while international orders may take 10–15 business days. Please note that delivery timelines are estimates and may be affected by external factors such as public holidays, courier delays, or customs clearance (for international shipments).

We take packaging and delivery seriously to ensure your order reaches you safely. If you receive a parcel that appears to be opened, damaged, or tampered with, we strongly recommend that you do not accept the delivery. In case the parcel has already been accepted, please notify us within 24 hours of delivery with clear photos or an unboxing video as proof. Our team will investigate the issue and provide an appropriate resolution as quickly as possible.

We sincerely apologize for any inconvenience caused in such rare situations. If you receive an incorrect or different product, please contact our support team within 24–48 hours of delivery. Kindly share clear images and an unboxing video showing the issue. Once verified, we will arrange for a replacement or provide a suitable resolution in accordance with our return and refund policy.

If you are unavailable at the time of delivery, the courier partner will usually make multiple delivery attempts. You may also receive a call or message from the delivery agent to coordinate a convenient delivery time. In some cases, you can contact the courier service directly using the tracking details to reschedule the delivery as per your availability.

Reeta Fashion offers worldwide shipping, delivering orders to customers across the globe. This includes major countries such as the USA, UK, UAE, Canada, Australia, Singapore, South Africa, and many more.

To return your order, you need to raise a return request within the eligible time frame after delivery (as per our policy). You can do this by contacting our support team with your order details and reason for return. Once your request is approved, we will guide you through the return process. Please ensure the product is unused, in its original condition, and with all tags intact. For complete details, please refer to our return policy page. https://reetafashion.com/pages/return-policy

Once your returned product is received and successfully inspected by our team, the refund process will be initiated. Refunds are usually processed within 7-10 business days after approval. The time taken for the amount to reflect in your account may vary depending on your bank or payment method. For more details, please visit: https://reetafashion.com/pages/return-policy

If you decide to cancel your order after making the payment, a coupon code will be issued in place of a refund. Please note that cancellation is only possible if the order has not yet been processed or dispatched. Once the order is shipped, it cannot be canceled. We recommend reaching out to our support team as soon as possible for assistance.

You can request a cancellation within 24 hours of placing your order, provided it has not yet been processed or dispatched. Once the order is shipped, cancellation may not be possible. We recommend contacting our support team as soon as possible if you wish to cancel your order.

You can request a return or exchange within 2–3 days of delivery (or as per our policy). Requests made after this period may not be eligible. We advise customers to check their orders immediately upon delivery to ensure eligibility within the allowed timeframe. For more details, please visit: https://reetafashion.com/pages/return-policy